Return policy

No question asked Return and Refund Policy:

In case a product is not liked by you, you can raise a return order and get the money refunded, if payment already made; on the conditions that:

* The product is not used or tampered with.

* The product is intact with packaging.

* The product is in re-Saleable condition.

* (Opened & used Supplements, beauty products, diabetic strips & lancets, Sexual care, Women Hygiene products, Oral care are not subject to return. For Flavor like/dislike, colour of supplement replacement/refund is not applicable. If there is issues like Rashes,stomach upset, vomiting we request to consult the doctor before purchase since the return/replacement is not applicable once the product is opened).

* Product return ticket ( PRT )has to be raised within 24 hours of receiving the order.

* only the Shipping/freight Charges will be deducted.

* Replacement & refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and refund will not be done.

a. Order Cancellation Before Dispatch

if order is cancelled before dispatch, full Refund will be made.

b. Order Cancellation After Dispatch

Refund will be made, after deducting the Shipping/freight Charges only.

Return of the Product

a. In case the order is damaged in Transit (at the time of receipt):

* Your order will be replaced free of cost, once you refuse the parcel & mentioning on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the  PRT ( product return ticket)  being raised.

* Further, your replacement order will be dispatched within 48 hours of the Returned products received back in our warehouse.

* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

Note :

* Replacement & refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and refund will not be done.

 

b. Order Received & Found Damaged (after opening the parcel, no damage note to the courier):

* Send the photograph attached (of the damaged parcel box as well as the product) to the e-mail i.e., returns@indianshealth.com within 24hours of the receipt of goods.

* Raise the PRT, and once it   is approved, goods will be returned.

* Order will be replaced free of cost, only if the default is from our end/Courier.

* Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.

* However, full refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

Note :

* Replacement & refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and refund will not be done.

 

c. Wrong Shipment Made

* if Wrong Size or Wrong Flavor delivered, the order will be replaced free of cost.

* In that case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

* Replacement & refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and refund will not be done.

 

d. Defective Product Delivered

* Raise the PRT  with 24 hours of receipt of the goods only once the  PRT  is approved, goods will be returned.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note:

* Replacement & refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and refund will not be done.